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What You Need to Know Before Using bip99

Our legal terms set out the rules that govern your account, your use of the platform and how we handle your data.

Jurisdiction-dependent accessBangladesh account conditionsbKash, Nagad, Rocket policy contextAccount data handlingYour rights and how to use them
bip99 What You Need to Know Before Using bip99
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data is held securely. We collect only what is needed to run your account, verify payments and comply with applicable policy requirements. You have the right to request a copy of the data we hold, to correct inaccurate records and to ask for your account to be closed. Here is how we handle the areas that matter most.

Data Retention

We retain account and transaction records for the period required by applicable policy. Payment records tied to bKash, Nagad or Rocket transfers are kept for audit and dispute purposes.

Cookies and Tracking

Our platform uses cookies to keep your session active and to remember your preferred payment method. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by a password and OTP verification tied to your registered mobile number. Never share your OTP with anyone, including support agents — we will never ask for it.

Requesting Changes

To update your registered wallet number, correct personal data or request account closure, contact support via email with your account ID and a brief description of the change needed.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under these terms, or you need to dispute a transaction processed via bKash, Nagad or Rocket, our support team is the right starting point. Use the channel that suits you — live chat for quick account questions, email for formal written requests.

Live Chat Open the chat icon from any page on bip99 to reach a support agent. Suitable for account queries, payment references and eligibility questions that need a quick response.
Email Support Send a written request to our support email for formal legal queries, data access requests or account-closure instructions. We respond to written requests in the order received.
Account Help Centre The help section inside your account covers common policy questions — including how to update your registered bKash or Nagad number and how to request account data.

Common Questions About Our Legal Terms

These are the questions we hear most often about our terms, account conditions and policy rights. If yours is not here, live chat or email support can help directly.

Access depends on your local law and the eligible regions we serve. Check whether online gaming is permitted in your area before opening an account — we do not make that determination for you.

Contact support immediately via live chat with your bKash transaction ID and the amount sent. We will investigate and advise on the next step. Always double-check the cashier number before confirming your PIN.

Email support with your registered account ID and a data-access request. We will confirm receipt and respond with the data we hold, or advise the timeframe if the request requires further verification.

Yes. Submit a written closure request by email. Some transaction records may be retained for the period required by applicable policy, but your personal profile will be deactivated.

We notify account holders of material changes via the phone number or email registered to your account. Continued use of the platform after a published update means you accept the revised terms.

Promotional and bonus conditions are published separately but are incorporated into the main terms where referenced. Read both before accepting any offer on your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.